GUEST COMMUNICATION
Guest Calling, Built Into GMS
Enable voice and video calls between guests and staff, manage who guests can contact, and control availability for each property from one simple GMS setup.
Reach Guests on Tablet or Mobile
Staff can start calls from the GMS Inbox and choose whether to ring the guest’s in-room tablet or mobile app, making it easier to contact guests wherever they are.
Callable Departments
Add staff or departments like Front Desk, Room Service, Concierge, or Maintenance, so guests can call the team that matches their request.
Display Roles
Give each contact a guest-facing role, so guests understand who they are calling before they start the call.
Availability Schedules
Set availability by shift, so guests only see contacts who are ready to take calls.
Contact Order
Reorder callable contacts so key departments appear first for guests, helping them find the right support faster.
Keep Every Guest Call Easy to Manage
Give staff and guests the right controls during every call, from quick voice support to full video conversations, without interrupting the service flow.
01
Stay connected while working inside GMS
When staff are on an active call, call controls stay accessible through a banner or floating widget, so they can continue navigating the dashboard without losing the call.
02
Expand video when needed
Open video calls in fullscreen for clearer conversations and a more focused guest interaction.
03
Switch from voice to video
Move from a quick voice call to a video call easily whenever the conversation needs it.
04
Control every call with ease
Mute the microphone, enable or disable the camera, and end the call instantly once the guest request is handled.
Give Guests a Faster Way to Reach You
Join leading hotels and resorts worldwide. Get started with a personalized demo.
