Last Updated: 04 Sept, 2025
Introduction
Avant Global Solutions Ltd, incorporated and operating in Malta, provides the OneAvant software-as-a-service (SaaS) platform and related services. These Terms and Conditions (“Terms”) govern access to and use of the Platform.
These Terms are provided for reference alongside the formal Terms of Service signed by clients when subscribing, which remain the authoritative agreement.
1. Services
1.1 The Services consist of cloud-hosted access to the OneAvant software, together with system administration, maintenance, monitoring, data backups, and client support.
1.2 Avant Global Solutions Ltd shall use commercially reasonable efforts to provide the Services in line with agreed Service Level Standards.
1.3 Clients may purchase additional support, training, or custom features by separate agreement.
2. Subscriptions and Accounts
2.1 Subscriptions are granted per authorised user. Each user must have their own account, and the number of active accounts must not exceed purchased subscriptions.
2.2 Subscriptions run annually and renew automatically unless terminated with at least 30 days’ written notice before the renewal date.
2.3 Clients may request to reduce the number of subscriptions at renewal.
2.4 Clients must promptly notify Avant of any increase in user numbers. Additional fees will apply if usage exceeds purchased subscriptions.
3. Fees and Payments
3.1 Fees are based on Avant’s current Price List at the time of subscription.
3.2 All fees are payable annually in advance unless otherwise agreed in writing.
3.3 Fees are non-cancellable and non-refundable, except in cases of termination for cause under Section 8.
3.4 Customisations or integrations requested by the client are subject to additional charges agreed in writing.
3.5 Late payments may result in:
Suspension of Services (after 5 days’ written notice).
Interest at 8% per annum on overdue amounts.
Recovery of unpaid fees as debt.
4. Client Responsibilities
4.1 Clients must ensure authorised users comply with these Terms.
4.2 Clients shall:
Provide accurate registration and billing information.
Maintain the security of login credentials.
Prevent unauthorised access to the Services.
Notify Avant immediately of any suspected security breach.
5. Data Ownership and Privacy
5.1 All information uploaded by clients or users (“Client Data”) remains the property of the client.
5.2 Avant acts as a data processor under GDPR and processes Client Data only to provide the Services.
5.3 Client Data is hosted within the EU/EEA and safeguarded with encryption, access controls, and ISO-certified processes.
5.4 Backups are maintained to allow recovery for up to 12 days.
5.5 Upon termination, clients may request a copy of their data within 15 days, provided all fees are paid. Avant will securely delete Client Data within 60 days unless retention is required by law.
5.6 For full details, please see our Privacy Policy.
6. Acceptable Use
6.1 Clients must not use the Services to:
Upload or distribute unlawful, harmful, or offensive content.
Store or transmit malware or viruses.
Reverse-engineer, resell, or misuse the software.
Share access with unauthorised third parties.
6.2 Avant may suspend or terminate accounts that breach these rules.
7. Support and Service Levels
7.1 Standard support (as per our Support Services Policy) is included with subscriptions.
7.2 Support response times are:
High priority: within 4 business hours.
Medium priority: within 8 business hours.
Low priority: within 48 business hours.
7.3 Training sessions may be purchased separately and delivered online or on-site.
7.4 Avant shall use commercially reasonable efforts to achieve at least 95% uptime per month, excluding planned maintenance.
7.5 Service interruptions will be minimised, and remedial actions taken promptly.
8. Termination
8.1 Either party may terminate at renewal by giving at least 30 days’ written notice.
8.2 Either party may terminate immediately for cause if:
Fees remain unpaid.
Terms are breached and not remedied within 5 business days.
The other party becomes insolvent or enters liquidation.
8.3 Upon termination:
All access rights end immediately.
Clients may request a copy of their data within 15 days, provided all fees are paid.
Avant will delete Client Data within 60 days unless retention is required by law.
9. Confidentiality
9.1 Both parties shall keep confidential information secure and not disclose it to third parties, except where required by law.
10. Liability and Indemnity
10.1 Avant will use reasonable skill and care in providing the Services.
10.2 Avant does not guarantee uninterrupted or error-free operation.
10.3 Avant is not liable for losses caused by:
Internet or communication network failures.
Third-party service providers.
Misuse of the Services by the client.