Last Updated: 17 Sept, 2025
Introduction
Avant Global Solutions Ltd, incorporated and operating in Malta, provides the OneAvant software-as-a-service (SaaS) platform and related services (“Services”). These Terms and Conditions (“Terms”) govern access to and use of the OneAvant Platform.
Avant Global Solutions Ltd is an organization with a Quality Management System certified to ISO 9001:2015 (Certificate No. AVAN4620Q2501), certified by EuCI European Certification Institute Ltd. This certification confirms our commitment to internationally recognised quality management principles, continuous improvement, and customer satisfaction.
These Terms operate alongside the Privacy Policy, Data Processing Agreement, and Backup Policy. Collectively, these documents establish the full legal framework for clients (“Clients”) and their authorised users (“Users”) when using the OneAvant Platform.
1. Services
1.1 The Services include:
Secure cloud-hosted access to the OneAvant Platform.
System administration, monitoring, maintenance, and support.
Regular data backups, encryption, and disaster recovery safeguards.
Client support via multiple channels as described in Section 7.
1.2 Avant Global Solutions Ltd will use commercially reasonable skill and care and adhere to its ISO 9001:2015-certified Quality Management System (Certificate No. AVAN4620Q2501, certified by EuCI European Certification Institute Ltd).
1.3 Custom features, integrations, or on-premise services may be purchased under a separate agreement with Avant Global Solutions Ltd.
2. Subscriptions and Accounts
2.1 Subscriptions to the OneAvant Platform are licensed per authorised User. Each User requires a unique account.
2.2 Subscriptions may be monthly or annual. Annual subscriptions are discounted.
2.3 Subscriptions automatically renew unless terminated with at least 30 days’ written notice before renewal.
2.4 Clients may scale subscriptions up or down with pro-rata adjustments.
2.5 Avant Global Solutions Ltd may suspend or terminate accounts if subscriptions are exceeded without payment.
3. Fees and Payments
3.1 Pricing Model
Subscription fees for access to the OneAvant Platform are determined by:
the number of authorised Users,
the selected modules, features, or service tiers, and
the chosen hosting model (e.g., cloud or dedicated infrastructure).
If additional Users or features are activated during the subscription term, charges will be applied on a pro-rated basis for the remainder of the term. Optional services such as consulting, onboarding, integrations, or custom development will be quoted and invoiced separately.
3.2 Billing Cycles and Payment Methods
Clients may choose between monthly or annual billing:
Monthly subscriptions are billed automatically on the invoice date and collected via accepted payment methods (credit card, debit card, SEPA direct debit, PayPal, or equivalent).
Annual subscriptions are invoiced upfront and may be settled by bank transfer, credit/debit card, or PayPal.
Invoices above a specified threshold may require settlement by bank transfer only.
3.3 Invoices and Payment Terms
Invoices issued by Avant Global Solutions Ltd are payable within 30 days of the invoice date, unless otherwise specified in the order form. For lower-value self-service subscriptions, payment may be required immediately upon checkout. All payments must reference the relevant invoice number. Where net-term arrangements are granted, payments must be made via bank transfer or check.
3.4 Automatic Renewals and Price Adjustments
Subscriptions renew automatically at the end of each billing term (monthly or annual) for the same duration, at Avant Global Solutions Ltd’s then-current rates. Clients may opt out of renewal by providing at least 30 days’ written notice before the renewal date. Any price adjustments will only apply at the time of renewal, with at least 60 days’ prior notice. Where applicable, annual price adjustments will be subject to a reasonable cap.
3.5 Refunds and Cancellation
All fees are non-cancellable once invoiced, except as provided herein. New Clients may cancel their initial subscription within 30 days of commencement and receive a full refund of subscription fees paid (excluding set-up or professional services). Beyond this initial period, if a Client terminates for convenience before the end of a prepaid subscription, Avant Global Solutions Ltd will refund any unused prepaid subscription fees on a pro-rated basis, excluding one-time or implementation charges. Purchases made through authorised resellers are subject to the reseller’s refund process.
3.6 Taxes
All fees are quoted exclusive of applicable taxes, levies, or duties. Clients are responsible for any value-added tax (VAT), sales tax, goods and services tax (GST), or other similar charges imposed in connection with the Services. Where tax must be withheld under local law, the Client must provide supporting documentation of remittance.
3.7 Late Payments and Suspension
If payment is not received by the due date, Avant Global Solutions Ltd may, after giving 10 days’ written notice, suspend or restrict access to the OneAvant Platform until all outstanding amounts are paid. Repeated or material late payments may result in the withdrawal of net-term privileges, requiring upfront payment for future orders.
3.8 Billing Disputes
Any invoice disputes must be notified in writing within 10 days of invoice issuance, with reasonable supporting detail. The parties will work in good faith to resolve disputes promptly. All undisputed amounts must be paid by the due date.
3.9 Scope Changes
If usage of the OneAvant Platform exceeds the subscribed plan (e.g., by activating additional Users or modules), Avant Global Solutions Ltd will charge for the additional usage at the then-current subscription rates, calculated pro-rata for the remainder of the term. Reductions or downgrades will take effect at the start of the next renewal period.
4. Client Responsibilities
4.1 Clients must ensure that Users comply with these Terms.
4.2 Clients shall:
Provide accurate information for registration and billing.
Keep login credentials secure.
Prevent unauthorised use or access.
Notify Avant Global Solutions Ltd immediately of suspected breaches.
4.3 Clients shall comply with applicable laws, including export controls, sanctions, and anti-bribery legislation.
5. Data Ownership and Privacy
5.1 Client Data remains the property of the Client.
5.2 Avant Global Solutions Ltd acts as a Data Processor when processing Client Data and as a Data Controller for account, billing, and marketing data.
5.3 Client Data is hosted in the EEA or adequacy-approved jurisdictions. Hosting, processing, and service delivery procedures are aligned with Avant Global Solutions Ltd’s ISO 9001:2015-certified Quality Management System (AVAN4620Q2501, EuCI European Certification Institute Ltd).
5.4 Backups of Client Data are performed as follows:
Full backups weekly, incremental daily.
Retention period: 180 days by default, with extended retention up to 7 years by agreement.
RPO: 24 hours; RTO: 4 hours for critical systems.
AES-256 encryption at rest and in transit.
5.5 Upon termination, Clients may export data within 30 days. Data will be deleted within 90 days, unless retention is required by law.
5.6 Data subject rights under GDPR (access, erasure, portability, restriction, objection, complaint) apply, and are detailed in the Privacy Policy.
5.7 Avant Global Solutions Ltd maintains Data Processing Agreements with Clients and subprocessors.
6. Acceptable Use
6.1 Clients may not:
Upload unlawful or harmful content.
Introduce malware or security threats.
Attempt to reverse-engineer or resell the OneAvant Platform.
Share access outside authorised Users.
Use the Services for high-risk activities (nuclear, life-support, military systems).
6.2 Avant Global Solutions Ltd may suspend or terminate accounts for violations.
7. Support and Service Levels
7.1 Standard support (email, portal) is included. Phone support is available for enterprise Clients.
7.2 Support response targets:
Critical priority: 1 hour.
High priority: 4 business hours.
Medium priority: 8 business hours.
Low priority: 2 business days.
7.3 Optional 24/7 premium support is available.
7.4 Uptime commitment: 99.5% monthly, excluding scheduled maintenance.
7.5 If Avant Global Solutions Ltd fails to meet SLA targets, Clients may receive service credits.
8. Termination
8.1 Either party may terminate for convenience with 30 days’ written notice.
8.2 Either party may terminate immediately for cause if:
Fees remain unpaid.
Terms are materially breached and not remedied within 5 business days.
The other party becomes insolvent.
8.3 On termination:
Access rights to the OneAvant Platform end immediately.
Clients may export data within 30 days.
Avant Global Solutions Ltd deletes Client Data within 90 days, except where law requires retention.
Transition assistance may be requested for an agreed fee.
9. Confidentiality
9.1 Both parties must keep confidential information secure and not disclose it without consent, except as required by law.
9.2 Confidentiality obligations survive termination for 3 years.
10. Intellectual Property
10.1 Avant Global Solutions Ltd retains all intellectual property rights in the OneAvant Platform and related materials.
10.2 Clients retain rights to their Client Data and business-specific customisations.
10.3 Commissioned deliverables (e.g., integrations) are licensed to Clients as agreed in writing.
11. Liability and Indemnity
11.1 Avant Global Solutions Ltd provides the Services using reasonable skill and care but does not guarantee error-free operation.
11.2 Liability exclusions: Avant Global Solutions Ltd is not responsible for failures caused by internet providers, third-party services, or misuse by Clients.
11.3 Neither party excludes liability for fraud, wilful misconduct, or death/personal injury.
11.4 Avant Global Solutions Ltd indemnifies Clients against third-party intellectual property infringement claims.
11.5 Clients indemnify Avant Global Solutions Ltd against misuse or unlawful use of the Services.
12. Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, strikes, pandemics, or internet outages.
13. Governing Law and Dispute Resolution
13.1 These Terms are governed by the laws of Malta.
13.2 Disputes shall be resolved by the following escalation:
Good faith negotiation.
Mediation under the rules of the Chartered Institute of Arbitrators.
Final arbitration seated in Malta, conducted in English.