Hospitality
10 min read
·
Jul 20, 2025
WHY ONEAVANT
Are you seeing the same demand in your own numbers?
Bring sales, bookings, delivery, labour, purchasing and location data into one view. Then compare what the market is doing with what your operation is actually capturing.
“We believe technology should always enhance our traditional service values. That's why the OneAvant GMS works for both our guests and our team.”
Iniala
on choosing OneAvant GMS
€135.84
Restaurant spend per tourist
€212.67
Food & drink spend per tourist
4.02m
Inbound tourists in 2025
€971
Average expenditure per tourist in 2025
THE MARKET
A 50-year retailer operating at real scale.
Ventura Malta runs retail, distribution and logistics across around 50 stores in Malta and Gozo, serving a network of over 100 B2B partners. With five decades of experience behind them, they were one of OneAvant's very first customers, and the relationship has grown over several years.
At that scale, the hardest part isn't selling. It's keeping one accurate price in front of everyone, every store, every salesperson, every distributor, all at once, without a storm of phone calls.
THE OPPORTUNITY
For a restaurant, national growth is only the top line.
A growing visitor economy can support more covers, but it can also hide weak execution. A restaurant can sit inside a record tourism year and still lose margin through overstaffing, purchasing variance, discounting, waste, poor menu mix or a delivery channel that looks busy but contributes little profit.
WHAT OPERATORS NEED TO WATCH
Overstaffing against actual demand
Purchasing variance and waste
Discounting and poor menu mix
Delivery channels that generate sales but little profit
WHAT ONEAVANT BI HELPS CONNECT
Purchasing, variance and margin
Labour and staffing costs
Revenue and channel mix
Demand and capacity
THE OPERATIONAL VIEW
What an operator should actually track.
A useful hospitality dashboard should move from “how much did we sell?” to “what drove the result?” That means connecting the commercial and operating layers of the business.
DEMAND
Demand should be measured against capacity
Tourist arrivals are useful context. For an operator, the practical question is whether expected demand translates into the right staffing plan, purchasing level and table utilisation for each location and daypart.
REVENUE
Buying is matched to what's needed
Two restaurants can report the same sales and have very different economics. Walk-in covers, hotel guests, delivery marketplaces, direct orders and promotions can carry different fees, basket sizes and labour requirements. BI becomes useful when those channels are analysed together rather than in separate systems.
MARKET CONTEXT
The €135.84 is a market signal, not your benchmark
The national visitor average does not tell an individual restaurant what its own target should be. Concept, location, opening hours, price point, tourist mix and local trade all matter. Its value is to show that restaurant spending is a measurable part of the visitor economy — one that operators can compare against their own capture rate and mix.
What we were most looking forward to was improving guest experience and communication, and creating a 24-hour service value through better technology that really enhances the guest experience. What excited us most was the ability to communicate with guests even before they arrive, so we can quickly understand what they want right from the start.
Iniala
on the OneAvant GMS
Demand & capacity
Connect expected demand with staffing, purchasing levels and table utilisation.
Revenue & channel mix
Analyse walk-ins, hotel guests, delivery, direct orders and promotions together rather than in separate systems.
Labour & purchasing
Bring labour costs and purchasing variance into the same operational view.
Margin & profit
Connect the commercial and operating layers to understand what is actually driving the result.
At a glance
COMPANY
--
INDUSTRY
Hospitality / Restaurants
LOCATION
Malta
SCALE
4.02m inbound tourists in 2025
SOLUTION
OneAvant BI
PRODUCTS USED
BI
Malta’s visitor economy is growing.
Your data shows how much of that opportunity you’re capturing.
Public data tells you the market. Your data tells you what to do next.
OneAvant BI brings the operational data behind hospitality performance into one place, so teams can move from reporting to decisions.
