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WhatsApp

WhatsApp

By

OneAvant

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Comms

ERP

GMS

Two ⇄ Way

WhatsApp handles direct customer comms. Send booking confirmations and reminders, take orders and reservations in one inbox, and keep conversations linked to GMS records. Templates tie to ERP availability. The comms layer businesses use daily.

WhatsApp handles direct customer comms. Send booking confirmations and reminders, take orders and reservations in one inbox, and keep conversations linked to GMS records. Templates tie to ERP availability. The comms layer businesses use daily.

You'll log into OneAvant to complete setup. Already a customer? Sign in and the integration installs from your dashboard in under a minute.

You'll log into OneAvant to complete setup. Already a customer? Sign in and the integration installs from your dashboard in under a minute.

Sync Direction
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DATA FLOWS BOTH WAYS

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Requirements
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API Access

Requires WhatsApp Business API Credentials

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Data Permissions

Read and write access to sync data between systems

Features

Booking confirmations and reminders

Centralised orders inbox

Conversations linked to GMS records

Templated replies tied to ERP availability

Doesn't Include

Outbound messages outside a 24h customer-initiated window (Meta policy)

Unapproved message templates (must be approved before use)

Group chat management (Business API supports 1:1 only)

Bulk broadcast messaging (rate-limited by Meta)

Modules it connects to

ERP

Operations, inventory, ordering, fulfilment

GMS

Guest management for hotels, restaurants, spaces

Comms

Customer and team messaging

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